TOMSEN distributes its products through its worldwide network of authorized TOMSEN distributorsand in our Online Shop. You will find below all TOMSEN warranty policy details offered by TOMSEN and TOMSEN authorized retailers. This warranty policy is valid as of October 1st 2021.
I. Limited Warranty
TOMSEN provides this warranty to consumers who purchased TOMSEN product (Product(s)) from TOMSEN or one of it authorized retailers. TOMSEN warrants all new Products to be free from manufacturing or material defects (Defects) for the Warranty Period as defined below. This warranty applies only against Defects discovered within the Warranty Period and extends only to the original purchaser of the Product. TOMSEN Products meet their description and specifications; it is your responsibility to ensure that the Products you purchase are designed for your intended use.
This warranty is valid and enforceable only in the country where the Product was purchased by the original purchaser, provided that TOMSEN has intended that the Product be offered for sale in that country. This warranty is also enforceable in any country within European Economic Area. Depending on the country, particular and variable warranties may apply in relation to applicable legislation. Nothing in this warranty policy can exclude or limit these statutory provisions.
The Warranty Period starts on the date of the retail purchase of the Product by the original purchaser and is valid for two (2) years. The Product may consist of several different parts and different parts may be covered by different Warranty Periods (please refer to the Warranty Periods below for all warranties that may apply to your Product).
To the extent permitted by national laws, the Warranty Period will not be extended, renewed or
otherwise affected due to subsequent resale, repair or replacement of the Product.
However, part(s) repaired or replacement Product(s) issued during the Warranty Period will be
warranted for the reminder of the original Warranty Period only; provided, such replacement or
repair has been performed by TOMSEN or an authorized TOMSEN partner.
Depending on the country, particular and variable Warranties Periods may apply in relation to
applicable legislation. Nothing in this warranty policy can exclude or limit such legislation.
II. Conditions and Restrictions
This Limited warranty: does not cover:
a. Normal wear and tear of the Product
b. Defects caused by the Transportation (other than the initial delivery from TOMSEN to the
purchaser) or storage of the Product
c. Defects or damage caused by improper use or poor maintenance
d. Damages due to non observance of the instructions of the products owner manual
e. Damages due to the modifications of the Product
f. Any impact caused by sharp items, due to torsion, compression, a fall, an abnormal
impact or other actions not under TOMSEN’s reasonable control.
This limited warranty is not enforceable if:
a. The Product has been modified or repaired by any person or entity other than TOMSEN
or an authorized TOMSEN retailer
b. The Product has been repaired with unauthorized spare parts
c. The Product serial number has been removed, deleted, altered or made illegible.
III. Warranty Enforcement
TOMSEN or its authorized retailer shall at its sole discretion either (a) repair the Product or (b)
replace the Product at no charge. The appropriate remedy will be determined by TOMSEN
based upon the following considerations: (a) the value of the Product with no Defect, (b) the
significance of the Defect, and the inconvenience each remedy would place on the original
purchaser. TOMSEN agrees that all repair or replacement of the Product will occur within a
For all warranty claims, please submit the Product and the original proof of purchase to TOMSEN Customer Care: email@example.com. The proof of purchase must contain the date of purchase and the complete product name. TOMSEN and authorized retailers reserve the right to refuse warranty services if the proof of purchase is not submitted or if it is incomplete or illegible.
IV. Disclaimer and Limitation of Liability
To the maximum extent by applicable mandatory laws, this limited warranty is your sole and exclusive remedy and is lieu of all other warranties, expressed or implied. TOMSEN shall not be liable for special, incidental, punitive or consequental damages, including but not limited to loss of anticipated benefits, loss of use, loss of revenue, cost of any substitute equipment or facilities, claims of third parties, damage to property resulting from the purchase or use of the product or arising from the breach of the warranty, breach of contract, negligence, strict tort, or any legal or equitable theory, even if TOMSEN knew of the likelihood of such damages. TOMSEN shall not be liable for delay in rendering warranty service.